HelpDelivery

DELIVERY

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs.

1) Standard Delivery: 6€

Delivered within 2-3 working days.
Customised Products: delivered within 5-7 weeks.
Delivery is Monday to Saturday during business hours.
Once your order has been accepted it will be shipped within 2-5 working days

2) Delivery at CollectPlus collection point: 6€

Delivered within 3-7 working days.
Customised Products: delivered within 5-7 weeks.
Collection is available 7 days a week, depending on store opening hours.
Once your order has been accepted it will be shipped within 2-5 working days

3) Express Delivery 10€

Express delivery in 2-4days.
Delivery is Monday to Saturday during business hours.

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Why do we charge shipping fees?

Reaching shipping threshold helps to minimize the environmental impact of your shipment

Shipment tracking

You can track the shipment of your Products by clicking on the "Track Your Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mailbox.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.

We only deliver in: Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Holland, Ireland, Italy, Luxemburg, Poland, Portugal, Spain, Sweden, Switzerland and United Kingdom (including Isle of Man).

We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands.

After your order is handed to our carrier, you will recevie the Shipment Confirmation Email.